Surveys, ultra-processed bullshit

So I received this survey. It asks me to rate stuff on a 5 point scale. We are probably rated on our innovation prepardness. The survey has encoded a world in which Teams, blackboard and big data are upcoming innovations. It left me wondering how the »

Anger Driven Development

A story about “anger driven development”: For my daughter we use the services of a taxi company. The taxi may arrive in time, or perhaps be 40 minutes late or maybe it won’t arrive at all. To see at what time the taxi arrives, I have to use a website »

Slow cooking design

When listening to music sometimes a song is really appealing. I want to express my current love for a track. A common pattern for this is “favoriting” a song. However this dichitomy really does not work for me. I only just met this track , I don’t want »

The design gap

We often discuss the term “Design gap” when giving lectures on design thinking. In this post, I explain where the term comes from and how you can use it in your design process. Karl Ulrich (2012) defines design as: “conceiving and giving form to artifacts »